Repairs, Returns and Refunds
We offer 100% compliance with the New Zealand Consumer Guarantees Act. Generally speaking, this means the retailer who sold you the goods or services must sort out the problem. If something goes wrong, you have the right to insist that we fix it.You can find more information on the NZ CGA by clicking here.
We pride ourselves on our amazing sales support. All of our staff are active hobby enthusiasts and we are here to help with any enquiries you may have. If we don't have an answer, we'll direct you to someone in the hobby scene who will.
We offer a repair service for the various brands of remote control vehicles and equipment that we sell, as well as other interactive products such as Scalextric and Hornby. This is a separate service from our standard warranty repairs, and quotes start at $50.00, with additional costs for parts and labour calculated accordingly.